Terms & Conditions

Booking terms

Placeholder content. The text below is a starting template only. Have it reviewed by a solicitor, or checked against a trade body template (e.g. iCatCare / Feline Advisory Bureau), before publishing - this is the page that protects you legally.

1. Bookings & Deposits

A booking is only confirmed once a deposit of 25% of the total stay cost has been paid online at the time of booking. The remaining balance is due in full at check-in.

2. Cancellations

State your cancellation window here - for example: cancellations made more than [X] days before the check-in date will be refunded in full, minus the deposit. Cancellations made within [X] days of check-in forfeit the deposit.

3. Vaccinations & Health Requirements

State your vaccination and health requirements here - for example: all cats must have an up-to-date F3/F4 vaccination certificate, presented at check-in. Cats showing signs of illness or parasites may be refused admission.

4. Check-In & Check-Out

State your check-in/check-out times and any late collection policy here.

5. What to Bring

List anything owners should bring - food, bedding, medication with instructions, etc.

6. Illness or Emergency During a Stay

Explain what happens if a cat becomes unwell during their stay - e.g. your vet will be contacted, or a nominated emergency vet, and reasonable veterinary costs will be charged to the owner.

7. Liability

Standard liability wording - this section in particular should be checked by a solicitor.

8. Contact

Questions about these terms? Get in touch - we're happy to talk through anything before you book.